The Art of Creativity Studio

Bespoke Lifestyle Decor 



Frequently Asked Questions

HOW LONG AFTER I ORDER WILL YOU SEND MY ORDER?
Once you have ordered, via our Hello Pretty Online Store and your payment was successful, your order will be sent out within one week.
                      
IS MY PACKAGE REGISTERED?
Your package is registered with Fastway Couriers and you will receive a tracking number via email.
 
I NEED MY ORDER IN A RUSH – HELP!
Please send us an enquiry email: enquiries@theartofcreativitystudio.com
Each request will be individually assessed. Please note that an extra handling and shipping charge may apply and the order will only be fulfilled upon successful payment.
     
CAN I SEND ITEMS TO A FRIEND?
Yes! Change your shipping address to the recipients address, however, do keep the billing address the same.
 
CAN I SEND A GIFT CERTIFICATE/COUPON/VOUCHER?
Yes!  Head on over to our Hello Pretty Online Store and choose an option. 
 
CAN I USE A DISCOUNT CODE?
Yes!  If you have a discount code you may use it once only.
 
DO YOU SHIP INTERNATIONALLY?
No!  We do not ship worldwide at this time.
 
DO YOU OFFER WHOLESALE?
Yes!  Please send us an enquiry email: enquiries@theartofcreativitystudio.com
 
WHAT PAYMENT OPTIONS TO YOU OFFER?
Payment is accepted via SnapScan, and all Major Credit Cards via our Online Store.
      
DO YOU OFFER REFUNDS AND EXCHANGES?
Yes, our aim is to ensure that you are completely satisfied with your product.
Contact us within 7 days of delivery and ship items back to us within 14 days of delivery. Buyers are responsible for return shipping costs.  Note that we do not accept cancellations nor do we offer refunds or exchanges on sale items or downloads/printables. 
     
HOW SAFE IS MY INFORMATION?
We will only use your contact information to communicate with you and fulfill your order.
 
CAN YOU PERSONALISED CUSTOM ORDERS?
We do offer personalised custom orders.

CAN I SELL YOUR FREEBIES?

All freebies on our site are for personal use only, and may not be sold. You may share the freebie, but please  link back to the URL of the freebie page. Please DON'T link directly to the downloadable PDF file.

WHAT MATERIALS ARE USED FOR THE CARDS/TAGS/POSTERS?
Quality white 240gsm card stock.
Kraft envelopes are included for the cards.
Jute twine is included for the tags.
All are packaged in a clear cellophane sleeve and reinforced with cardboard to keep it clean and dry.
 
DO THE COLOURS VARY?
The colours on the screen may very slightly from the card/tag/poster itself.
 
WHAT MATERIALS ARE USED FOR THE WOODEN ITEMS?
Each wooden item will vary and the mixed media materials used will be listed with the individual item on the  store.
 
ARE YOUR ITEMS HANDMADE?
Yes, we pride ourselves in our craftsmanship and no two items will ever look the same.  We use sustainable wood as well as reclaimed wood. 
       
CAN I RATE/REVIEW YOUR ITEMS?
Yes, we would appreciate your feedback. Should there be any disputes, please email us first so that we can try and resolve the matter.

er, should you be dissatisfied with your purchase, please email me first so that we may resolve the.         HOW CAN I STAY UP-TO-DATE WITH THE ART OF CREATIVITY STUDIO?